FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I set up a journal deposition scheme with the CCDC?
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I am unable to deposit my data using IE9 or below, what should I do?
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How should I reference the CCDC deposition number in my paper?
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What happens to my data when I run checkCIF/PLATON during the deposition process?
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Can I send data after publication?
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How should the deposition number for a CSD Communication be referenced in a paper?
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What are the criteria for deposition to the CCDC?
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What is CSD-Xpedite?
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What happens to my data once they have been submitted?
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Retractions in the Cambridge Structural Database
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11