FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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My version of the CSD Portfolio says it has expired, how do I get the latest version?
… has expired, please first check with your site contact on the status of your renewal. More details in this Licensing and Activation Steps FAQ. …
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Create your own offline installer for the free version of Mercury
… -offline pkg uk.ac.cam.ccdc.csd.mercury uk.ac.cam.ccdc.csd.encifer –root /local/myinstall -c --accept-licenses uk.ac.cam.ccdc.csd.mercury will select Mercury …
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My CSD Portfolio installation is asking me to re-register even though I registered during installation
… The CSD licensing system works by trying to determine a unique identifier for your computer, which is then sent to our licence server. A binary file …
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Updating an existing local licence server after renewing your licence
… of the example used below:Windows: CCDCFloatServer -a --license-key 123456-123456-123456-123456-123456-123456 -c config.yml -p ccdc.datLinux/macOS: ./CCDCFloatServer …
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What are the advantages and disadvantages of activating via a local licence server?
… computers (Linux and Mac users). Standard node-locked licensing stores a "fingerprint" of the computer in the user's home directory, which will cause the licence …
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Free Mercury is complaining that the database requires a CSD licence
… which they are not licensed to use. If you have a current licence key but Mercury is not picking up on it, try reactivating from the command line. The activation …
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How can I purchase additional licences?
… ) To increase the number of licenses that are available to you, you will need to upgrade your access level. Please contact us on admin@ccdc.cam.ac.uk to do so …
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Installation of the 2023 and later CSD Portfolio Software and Data
… command line are the custom CCDC licensing and telemetry options. These will require licensing and telemetry options to be carried out post-install …
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Where can I find my customer number and activation key?
… is licensed to organisations (universities and companies) rather than individuals. When a new licence is set up, the customer number and activation key are sent …
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What is the ‘My Structures’ service?
… and the CSD Python API. The CSD Editor software is available for licensed CSD users to download from our Download page alongside extensive documentation …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
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- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11