FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
End of support for holders of perpetual licences for GOLD versions 5.3 and earlier
-
Installation of the 2022 CSD Portfolio Software and Data
-
Is it possible to carry out consensus scoring with GOLD?
-
How do I obtain GoldMine?
-
CSD Portfolio software suites requirements and supported platforms
-
How can I calculate a score per binding site residue?
-
How do I use GOLD to predict binding affinity?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11