Technical FAQs
 Which platforms are supported?
Hermes 1.5 is supported on the following platforms and operating
systems:
- Windows - Intel compatible, 32 bit, Windows XP, Vista and 7
- Linux - Intel compatible, 32 & 64 bit:
- RedHat Enterprise 5 and 6
- Debian 4, 5 and 6
Note: As we add support for newer linux versions, support for older versions may have
to be withdrawn
If you are interested in a different platform, please enquire.
Hermes have been tested when installed natively on these platforms. Use with emulators,
including virtual machines, has not been tested & is not supported.
If you choose to use a version other than those listed above we cannot
guarantee that Hermes will work correctly, although we will attempt to
assist you with any problems you may encounter.
When I attempt
to view the .xls files in the documentation, Excel compains
about file access problems
If you encounter this issue, please download these replacement .xls files and
unpack them into your Hermes\examples directory of your GOLD Suite
installation to overwrite the existing files.
Why does Hermes 1.3
take many minutes to start?
This issue can occur if Hermes cannot contact the default CCDC
IsoStar server and has to go through a proxy server to do so.
This bug is fixed in GOLD Suite
1.3.1 - Hermes will now check for the
environment variables HTTP_PROXY and HTTP_PROXY_AUTH. The syntax
expected for these environment variables is:
HTTP_PROXY=http://‹host›:‹port›
or
HTTP_PROXY=http://‹user›:‹password›@‹host›:‹port›
HTTP_PROXY_AUTH=basic:*:‹user›:‹password›
Note that the basic:* component of HTTP_PROXY_AUTH is ignored, only
the ‹user›:‹password› component is used.
On linux, Hermes has a
transparent window and/or shows strange artefacts
This can be caused by having desktop effects enabled on your linux
system. To determine if this is the cause, please disable desktop
effects and see if Hermes launches properly.
If it does, then you can eliminate the problem even with desktop
effects enabled by editing the script run_application.sh and
add the line
XLIB_SKIP_ARGB_VISUALS=1; export XLIB_SKIP_ARGB_VISUALS
somewhere before the end.
On linux, Hermes displays no or
strangely formatted text in the graphical user interface
This problem is due to a default font that the graphical user
interface uses not being installed on your system.
The solution is to use a '-font' argument when starting, eg:
hermes -font -adobe-courier-bold-r-normal-*-12-120-75-75-m-70-iso8859-4
However, that font may not be on your system. All the fonts on your
system can be listed using the command 'xlsfonts', or you can use
'xfontsel' to build up the font string piece by piece, to find something
pleasing to your eye.
Ultimately, the font string may be added to the end of the last line of
the run_application.sh script that launches Hermes, to make the change
permanent.
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