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    1. Use of Mercury 3.3 on Mac OS X 10.9 (Mavericks) or 10.10 (Yosemite)

      Solution:

      ​Note that to use the CSD System in general on Mac OS X 10.9 or 10.10 you should install the patch available here (it is the last entry on the list): http://www.ccdc.cam.ac.uk/SupportandResources/Downloads/pages/ProtectedDownloadAgreement.aspx?d=53 You may also need to re-install XQuartz from: http://xquartz. more...
      Product(s): Mercury
      Categories: Software Usage

    1. How do I edit & re-run a Crystal Packing Feature search?

      Solution:

      If you have run a Crystal Packing Feature search using Mercury, you can edit and re-run that search either by clicking on Options > Edit within the Searches tab of Mercury or by clicking on Edit Search within the Post Search Options tab of Mercury.Mercury version 3.5.1 will now remember all the constraints applied during the Packing Feature search set-up including change to element types, number of hydrogens, number of bonds, charge and cyclicity as well as the 3D query itself. more...
      Product(s): Mercury
      Categories: Software Usage

    1. How do I export CSD search data from ConQuest to Mercury for Data Analysis?

      Solution:

      If you have run a search of the CSD using ConQuest, you can export the text and numeric data to Mercury for analysis along with the 3D structural information by clicking on Analyse Hitlist > Analyse Data or selecting File > Analyse Data in Mercury from the top-level menu.   Mercury version 3. more...
      Product(s): ConQuest, Mercury
      Categories: Software Usage

    1. Which platforms are supported?

      Solution:

      The executables supplied with the 2015 release, are supported on the following platforms and operating systems: Windows - Intel compatible Windows XP/Vista/7 and 8 Linux - Intel compatible, 32 bit: RedHat Enterprise 5, 6 and 7 SuSE Linux Enterprise [Desktop|Server] 11 Debian 5, 6 and 7 CentOS 5, 6 and 7 Note: As we add support for newer versions of Linux, support for older versions may have to be withdrawn. more...
      Product(s): ConQuest, Mercury, Mogul, IsoStar, PreQuest, CSD System
      Categories: Product Information

    1. CCDC Software fails to run on Mac OS X 10.9 (Mavericks)

      Solution:

      ​Mac OS X 10.9 causes some CCDC software to fail - we now have patches available that address this issue. For the CSDS 2014 System https://downloads.ccdc.cam.ac.uk/Updates/CSDS/2014/csdsystempatch-5.35-osx-installer.app.tar Update Details This patch updates the 2014 CSD System to allow use on Mac OS X 10. more...
      Product(s): ConQuest, CSD System, enCIFer, IsoStar, Mercury, Mercury, Mogul
      Categories: Software Usage, Runtime Error

    1. How can I automate the CSD System installation process?

      Solution:

      The installer takes a number of command line switches that can be used to make the installation automatic and silent. A typical unattended install command would resemble one of the following for linux, Windows or Mac OS X:$ csds-5.35-linux-installer.run --mode unattended --unattendedmodeui none --prefix /local/csds_v535 setup-windows. more...
      Product(s): ConQuest, IsoStar, Mercury, Mogul, CSD System
      Categories: Installation

    1. Why am I not able to export my Packing Feature results to the Data Analysis module in Mercury 3.3?

      Solution:

      ​If you have performed a Crystal Packing Feature search using Mercury CSD, you can normally export the list of results (including any measured geometric values) to the Data Analysis module by clicking on the Spreadsheet button at the bottom of the Searches tab. Mercury version 3.3 contains a minor issue wherein the Data Analysis module opens, but the Packing Feature search results are not loaded as a spreadsheet and the window stays blank. more...
      Product(s): Mercury
      Categories: Software Usage

    1. Why does Mercury not generate an ESD for a particular bond length, angle, torsion or other measurement in my structure?

      Solution:

      Mercury provides the tabulation of measured and standard molecular geometric parameters, along with estimated standard deviations (ESDs) for those values, in various tabs of the More Info dialogue box (such as Bonds, Distances and All Angles). The calculation of ESDs for any of these measurements within crystal structures relies on the underlying atomic coordinates having associated ESDs. more...
      Product(s): Mercury
      Categories: Software Usage

    1. Installing CCDC Software on Mac OS X 10.8 or later

      Solution:

      OS X 10.8 and later has a new security feature, "Gatekeeper", this feature is designed to protect Mac users from installing software that is "un-signed". Current versions of CCDC software are not code-signed and may cause Apple Gatekeeper to display a dialog warning the user of this. more...
      Product(s): ConQuest, CSD, CSD System, enCIFer, Mercury, Mogul, PreQuest
      Categories: Installation

    1. Mercury 3.3 fails to run on Mac OS X 10.6

      Solution:

      ​If using the 2014 CSD System version of Mercury 3.3, please download and apply the following patch:  https://downloads.ccdc.cam.ac.uk/Updates/CSDS/2014/csdsystempatch-5.35-osx-installer.app.tar   Update Details This patch updates the 2014 CSD System to allow use on Mac OS X 10.9 (Mavericks). Installation Instructions Click on the link above and save to your download folder as a . more...
      Product(s): CSD System, Mercury
      Categories: Runtime Error, Software Usage

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